Governed agent knowledge
The knowledge engine that makes Polly sharper over time
Squawker governs Polly with DNA configuration, account overrides, a 20-rule prompt library, and deterministic prompt compilation.
Module depth
How this module moves revenue work forward.
Squawker connects the module to the larger revenue workflow so teams can see how demand is captured, structured, routed, and improved over time.
DNA configuration
Polly behavior starts with personality and business settings that define tone, boundaries, escalation, and the way she qualifies demand.
Account overrides
Each account can adjust how Polly speaks, what she prioritizes, and when she hands work to a person.
20-rule prompt library
Rules are organized by critical, important, standard, and optional tiers, giving teams a governance model rather than a loose script.
Deterministic prompt compilation
ADR 0023 makes prompt assembly the repeatable source of truth before every call begins.
Proof buyers should see
Why buyers care
The work behind the claim.
- ADR 0023 proof callout
- Rule tiers
- Gaps and approvals
- Before and after transcript
DNA configuration
Polly behavior starts with personality and business settings that define tone, boundaries, escalation, and the way she qualifies demand.
Account overrides
Each account can adjust how Polly speaks, what she prioritizes, and when she hands work to a person.
20-rule prompt library
Rules are organized by critical, important, standard, and optional tiers, giving teams a governance model rather than a loose script.
Deterministic prompt compilation
ADR 0023 makes prompt assembly the repeatable source of truth before every call begins.
Gaps and approvals
Knowledge improvements should move through reviewable gaps and approvals rather than untracked prompt edits.
OEM context
Network knowledge can combine shared product context with account-level rules so Polly stays governed at scale.
Audio proof
Hear the workflow begin with Polly.
Play the call or read the transcript to see how intent becomes structured follow-up.
Polly demo call
Transcript
Transcript excerpt: Polly greets the caller, understands purchase intent, asks qualifying questions, captures the vehicle interest, and creates a follow-up path for the sales team.
Product views
See the workflow surfaces.
These views show how Squawker organizes conversations, records, tasks, and follow-up across the platform.
Frequently asked questions
What is deterministic prompt compilation?
Squawker assembles account knowledge, DNA settings, rule tiers, escalation policy, and runtime context before the call begins.
Why does the 20-rule library matter?
The rule library gives teams a governed structure with critical, important, standard, and optional tiers instead of a loose script.
Can accounts override Polly behavior?
Yes. Account-level overrides control how Polly speaks, what she prioritizes, and when she hands work to a person.
Next paths