Approved
answers only
APPROVED ANSWERS
Polly only says what you've signed off on.
Approved business facts, escalation rules, and knowledge gaps keep AI behavior governed.
Squawker answers every call. Every lead qualified.
Platform connection
Govern what Polly knows and how she responds.
The Knowledge Engine manages approved business context, prompt rules, account overrides, and deterministic prompt compilation.
DNA configuration
Polly behavior starts with personality and business settings that define tone, boundaries, escalation, and the way she qualifies demand.
Account overrides
Each account can adjust how Polly speaks, what she prioritizes, and when she hands work to a person.
20-rule prompt library
Rules are organized by critical, important, standard, and optional tiers, giving teams a governance model rather than a loose script.
Deterministic prompt compilation
ADR 0023 makes prompt assembly the repeatable source of truth before every call begins.
Gaps
surfaced for review
Rules
compiled deterministically
Overrides
by account
Connects to
API
Push qualified records to any system that accepts inbound data.
Webhooks
Fire events on lead creation, status change, and qualification.
Manual review queue
Route records to a human before they leave Squawker.
Export
CSV and JSON export for reporting and bulk migration.
Use Squawker CRM mode, route records through API or webhooks, hold them for manual review, or export them for reporting.
Concrete example
How this module shows up in the workflow.
Example: Polly flags an unanswered product question for approval, then uses the approved answer on the next call.
Audio proof
Hear the workflow begin with Polly.
Read the transcript here, or open the full demo page for the load-tested recording experience.
Listen to the callPolly demo call
Transcript onlyTranscript
Transcript excerpt: Polly greets the caller, understands purchase intent, asks qualifying questions, captures the model interest, and creates a follow-up path for the sales team.
Frequently asked questions
What is deterministic prompt compilation?
Squawker assembles account knowledge, DNA settings, rule tiers, escalation policy, and runtime context before the call begins.
Why does the 20-rule library matter?
The rule library gives teams a governed structure with critical, important, standard, and optional tiers instead of a loose script.
Can accounts override Polly behavior?
Yes. Account-level overrides control how Polly speaks, what she prioritizes, and when she hands work to a person.
Governed by