Concerns about our AI systems
Squawker builds AI systems that answer, qualify and route customer contact for businesses across a range of industries: our voice receptionist Polly, call qualification and routing, and related tools. We disclose AI participation in our calls and our customers are required to keep that disclosure in place.
If you have interacted with one of our AI systems and believe something went wrong, or you are concerned about an adverse impact of our AI on you or on others, tell us: legal@squawker.ai.
Include, if you can: the phone number or business you called, the approximate date and time, and what happened. We acknowledge reports within five business days. Reports are reviewed by our chief executive, recorded in our corrective actions register, and where they reveal a fault, they change how our systems work.
You do not need to be a customer to use this address. Reports made in good faith will never be met with legal action.