WATCH IT HAPPEN
Hear Polly do the work. Watch the workflow build itself.
Follow a live call from first answer to qualified record, task, handoff, and source context.
West Coast Triumph - Inbound Call
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The transcript will appear in real time as the call plays
Squawker answers every call. Every lead qualified.
Full workflow proof
The call is the wedge. The workflow is the platform.
Listen
Polly answers, asks qualifying questions, and captures buying intent.
Structure
Squawker turns the conversation into a lead record, score, summary, and task.
Act
Follow-up, customer replies, knowledge, and sync keep the revenue path moving.
Second call path
Known callers get a briefed handoff, not another qualification loop.
The recording above proves the new-caller path. For an existing prospect or lead, Polly can collect the reason for the call and tell the staff member who is on the line before they take over.
No old phone-menu maze
An IVR is the old press-1, press-2 phone menu that asks callers to route themselves. Squawker can use conversation and account context instead, so callers do not need to know your internal structure before they can get help.
Handoff briefing example
I have James Carter on the line. He is calling about the Triumph 1200 RS finance quote and wants to discuss deposit options.
That means the staff member starts with context, not a cold intro. Handoff rules can be configured around owner, location, urgency, channel, or account policy.
Recognize
Polly identifies that the caller already has context in the workflow.
Brief
The team sees who is calling, what they are calling about, and what happened recently.
Hand off
The caller reaches the right person without repeating the whole story.
Polly accesses three knowledge bases in real time
While the conversation is happening, Polly retrieves context from the dealer group's trained knowledge base, the OEM product catalog, and live dealer inventory, all simultaneously.
Polly
RAG retrieval in real time
15
articles retrieved
0.65
min similarity
Organization Knowledge Base
West Coast Triumph
Opening hours
Tue-Thu 9:00-17:30, Fri-Sat 9:00-17:00
Showroom visits
Walk-in or booked appointments
Finance provider
Triumph Financial Services
Trade-in
Valuations available in-store
Current offers
PCP deals on 1200 RS range
OEM Knowledge Base
Triumph UK
Speed Triple 1200 RS
180 bhp, Öhlins semi-active, Brembo Stylema
Electronics suite
Full IMU, cornering ABS, traction control, 5 ride modes
Track features
Track mode, pit-lane limiter, lap timer
Speed Triple comparison
RS: Öhlins semi-active + carbon fiber bodywork
Color options
Storm Gray, Sapphire Black
Dealer Inventory
Crawled nightly
2025 Speed Triple 1200 RS
In stock - Storm Gray, 0 miles, showroom ready
2025 Speed Triple 1200 RS
In stock - Sapphire Black, 12 miles demo unit
2024 Speed Triple 1200 RR
Pre-owned - 2,400 miles, full service history
Trade-in values
Speed Triple 1050: £5,800-£7,200 depending on condition
Last crawled
Today at 03:00 AM - 147 units indexed
Every lead, saved and qualified. Visible to your team instantly
Within seconds of the call ending, Polly creates a structured lead record, scores it with BANT qualification, and makes it visible to your team in the web platform. No data entry. No delays. No leads lost.
Lead Record
New LeadBANT Qualification
£3,000 deposit, 4-year term, 8,000 miles/year; finance route confirmed
Current Speed Triple owner, making own purchase decision
Specific model identified, upgrading for performance + track days
"Next 4 to 8 weeks"
AI Summary
James Carter called asking about upgrading from his current Speed Triple to the Triumph 1200 RS. He enjoys the performance and handling of his current bike and has track days planned later this year. Looking to upgrade within 4-8 weeks. Finance details captured: £3,000 deposit, 4-year term, approx. 8,000 miles/year. Polly invited him to view the bike in the showroom. Email captured: james_carter@outlook.com. Callback number confirmed. High-intent buyer with specific model interest, clear use case, and finance details provided. Recommended: immediate follow-up with finance quote and showroom appointment.
Activity Timeline
Inbound call answered by Polly
0s
Call completed - transcript saved
2m 35s
Lead record created
2m 37s
BANT qualification: Score 85/100 (A)
2m 37s
AI summary generated
2m 38s
WhatsApp follow-up sent
2m 40s
Email follow-up sent
2m 40s
Team notified in the web platform and by email
2m 41s
Follow-up task created: "Call James Carter"
2m 42s
Your team sees this instantly
Squawker
now
New Lead: James Carter
Triumph 1200 RS · BANT Score: 85/100 (A)
View full lead details in the web platform
See call transcript and AI summary
Take over from Polly and respond directly
CRM record proof
The conversation becomes a lead your team can work.
The lead record keeps qualification, summary, next action, and conversation history in one place.
Instant follow-up, before they hang up the phone
Within 60 seconds of the call ending, James receives a WhatsApp message and email with a summary of the conversation. No manual effort. No delay.
West Coast Triumph
Business Account
Thanks for your inquiry - Triumph 1200 RS
From: West Coast Triumph <sales@westcoasttriumph.demo>
Customer replies? The lead record updates automatically
When James replies to the WhatsApp message, Polly responds intelligently and the CRM record is enriched with trade-in interest. No duplicates. One consolidated lead.
West Coast Triumph
Hi James, thanks for calling West Coast Triumph today...
14:32
James Carter
Thanks for the quick reply! One more thing: I'd like to trade in my current Speed Triple. Can you give me an idea of what it's worth?
Polly (auto-reply)
Great question, James! We can definitely arrange a trade-in valuation for your Speed Triple. Our team can assess it when you pop in. I've flagged this with the sales team so they're prepared. Is there anything else you'd like to know?
Your team has full visibility in the web platform. The customer can keep messaging, and Polly responds until a team member takes over.
Lead Record Updated
Auto-updatedAI Summary Updated
James Carter called asking about upgrading from his current Speed Triple to the Triumph 1200 RS. He enjoys the performance and handling of his current bike and has track days planned later this year. Looking to upgrade within 4-8 weeks. Post-call: James replied via WhatsApp asking about trade-in value for his current Speed Triple. Polly confirmed valuations are available in-store and flagged with sales team to prepare. Recommended: immediate follow-up with finance details, trade-in valuation, and stock availability.
New Activity
Already use a CRM or DMS? Squawker syncs to it
Qualified records can leave Squawker through APIs, webhooks, review queues, or export.
Squawker CRM
Source of truth
*Integration setup varies by destination. Custom integrations may be subject to additional costs.
Built on best-in-class voice + AI infrastructure
Demo questions
What the recording proves.
What do I listen for in the demo call?
Listen for how Polly identifies model intent, asks useful qualifying questions, captures finance details, and keeps the caller moving toward a clear sales action.
Does the demo show more than the call?
Yes. The demo connects the same conversation to CRM capture, BANT qualification, follow-up, Knowledge Engine context, customer replies, and CRM or DMS sync.
Is the recording gated?
No. The recording and synced transcript are available without a form gate.
What happens when the caller is already a prospect or lead?
Polly does not need to force every caller through qualification. For known callers, Squawker can gather the reason for the call, brief the team, and support a cleaner handoff.
See it on your workflow
Bring the same call-to-revenue loop into your business.
Walk through how Polly would answer your demand, qualify buyers, write to CRM, and keep follow-up moving.