Voice
plus SMS and chat
WHERE BUYERS MESSAGE
Voice, SMS, WhatsApp, and chat in one thread.
Message context stays with the same customer record and follow-up path as voice demand.
WhatsApp availability depends on account approval and sender setup. SMS support depends on sender configuration.
Squawker answers every call. Every lead qualified.
Platform connection
Bring inbound messages into the same record path.
Messaging connects SMS, managed WhatsApp, and chat context to prospects, leads, tasks, handoffs, and follow-up when the thread shows intent.
Unified threads
Teams see what happened before they reply, even when the customer moves from call to message or from web chat to SMS.
WhatsApp setup
WhatsApp setup depends on account approval and Meta verification status, so teams know what is ready before they route customer messages.
Polly handoff and operator takeover
Polly can capture intent and context before a human steps into the thread with the full record visible.
Channel setup
WhatsApp and SMS setup varies by sender and account configuration, while chat paths can still support the shared CRM thread.
configured account by account
One
thread per customer
Context
shared across channels
Connects to
API
Push qualified records to any system that accepts inbound data.
Webhooks
Fire events on lead creation, status change, and qualification.
Manual review queue
Route records to a human before they leave Squawker.
Export
CSV and JSON export for reporting and bulk migration.
Use Squawker CRM mode, route records through API or webhooks, hold them for manual review, or export them for reporting.
Concrete example
How this module shows up in the workflow.
Example: a WhatsApp message and a later phone call stay on one customer timeline instead of splitting across tools.
Frequently asked questions
Is WhatsApp available for every customer?
WhatsApp availability depends on account approval, sender setup, and Meta verification status.
Can a human take over a thread?
Yes. Operator takeover is part of the messaging story, with Polly context and CRM state visible before the human reply.
Why include messaging in an AI sales agent platform?
Many customers move between call, SMS, WhatsApp, and chat. Squawker keeps that context connected to the same revenue record.
Messaging connects to