Managed customer threads
Calls, SMS, WhatsApp, and chat in one revenue thread
Squawker keeps live conversations and follow-up in one customer thread so operators can see voice, SMS, WhatsApp, and chat context together.
WhatsApp is available for approved managed senders; broader onboarding rollout is in progress.
Module depth
How this module moves revenue work forward.
Squawker connects the module to the larger revenue workflow so teams can see how demand is captured, structured, routed, and improved over time.
Unified threads
Teams see what happened before they reply, even when the customer moves from call to message or from web chat to SMS.
Managed senders
WhatsApp setup depends on approved managed senders and Meta verification status, so rollout language stays specific.
Polly handoff and operator takeover
Polly can capture intent and context before a human steps into the thread with the full record visible.
Rollout status
WhatsApp access depends on approved managed senders, while SMS and chat paths can still support the shared revenue thread.
Proof buyers should see
Why buyers care
The work behind the claim.
- WhatsApp status disclaimer
- SMS proof
- Operator takeover flow
Unified threads
Teams see what happened before they reply, even when the customer moves from call to message or from web chat to SMS.
Managed senders
WhatsApp setup depends on approved managed senders and Meta verification status, so rollout language stays specific.
Polly handoff and operator takeover
Polly can capture intent and context before a human steps into the thread with the full record visible.
Rollout status
WhatsApp access depends on approved managed senders, while SMS and chat paths can still support the shared revenue thread.
Channel memory
The thread should preserve prior voice, SMS, WhatsApp, and chat context so the operator does not ask the customer to restart.
Product views
See the workflow surfaces.
These views show how Squawker organizes conversations, records, tasks, and follow-up across the platform.
Frequently asked questions
Is WhatsApp available for every customer?
WhatsApp is available for approved managed senders; broader onboarding rollout is in progress.
Can a human take over a thread?
Yes. Operator takeover is part of the messaging story, with Polly context and CRM state visible before the human reply.
Why include messaging in an AI sales agent platform?
Many customers move between call, SMS, WhatsApp, and chat. Squawker keeps that context connected to the same revenue record.
Next paths