Meet Polly
An AI voice agent that answers every call, qualifies every lead, and never takes a day off. Sub-second response. Multi-language. Human-quality conversation.
A real conversation, not a phone tree
Example transcript from a typical inbound inquiry.
Caller
Hi, I'm looking for a quote on a new bathroom installation.
Polly
Of course! I can help with that. Can I get your name to start?
Caller
It's Sarah Mitchell.
Polly
Thanks, Sarah. What kind of bathroom work are you looking at? Full refurbishment, or specific items like a new shower or new fixtures?
Caller
Full refurbishment, it's a pretty dated bathroom.
Polly
Got it. Is this number you're calling on the best one to call you back on?
Caller
Yes, this one is best.
Polly
Great. When are you hoping to have the work done?
Caller
Ideally in the next 6 to 8 weeks.
Polly
Perfect. Do you have a rough budget range in mind for the refurbishment?
Caller
Somewhere around $8,000 to $10,000.
Polly
Thanks. Have you had any other quotes yet?
Caller
Not yet, you're the first one I've called.
Polly
Brilliant. I'll pass this to the team and they'll call you back shortly to arrange next steps.
In production, every call is recorded, transcribed, and logged to the CRM automatically.
Polly is more than someone who answers the phone
Polly is trained on your business: services, coverage areas, availability, pricing logic, FAQs, and the way your team prefers to qualify leads. She doesn't just take a message. She collects what matters and moves the inquiry forward.
Every call improves the system. Transcripts and outcomes feed a continuous learning loop so Polly gets sharper over time, while staying aligned to your rules and brand voice.
Receptionist
Instantly answers, handles FAQs, and routes calls based on context.
Sales assistant
Qualifies leads with natural questions: need, timeline, budget, and next steps.
Task manager
Creates follow-ups automatically so nothing slips through the cracks.
In-app copilot
Lives in the dashboard chat so your team can jump to the right lead, call, or insight in seconds.
What makes Polly different
Sub-second Answer Time
Polly answers before the first ring finishes. No hold music, no menus, no voicemail. Just instant, natural conversation.
29 Languages
Powered by ElevenLabs, Polly speaks naturally in 29 languages. Detect the caller's language automatically or configure per-number.
Knowledge Base
Upload your FAQs, service catalogue, and business rules. Polly learns your business and answers questions accurately.
Smart Call Routing
Polly answers when your team can't. Calls route to staff first; Polly is the safety net, not the replacement.
Lead Qualification
Polly asks qualifying questions mid-call: name, need, urgency, budget. Every call becomes a structured lead record.
High-Concurrency Calling
Built on Twilio infrastructure. Scale from a single call to peak volumes without re-architecting.
How Polly handles a call
Answer
Polly answers instantly. No hold music. No menus.
Qualify
Natural dialogue to understand intent; name, contact, need, and urgency captured.
Capture
Full record in the Squawker CRM with transcript, recording, and intent.
Analyze & act
AI analysis and auto-created tasks and follow-ups so your team never misses the next step.
Ready to stop missing calls?
Contact us to see how Polly fits your routing, volume, and qualification requirements.